Till recently I was a Consultant CIO at a renowned Not-For-Profit (NFP) organization serving the visually impaired, I feel that there are a few key lessons that can carry over to the commercial world. One of the key tenets, NFPs discuss today is to shift the focus from outputs to outcome. As I turn my attention to the For-Profit world, it is a lesson we can implement as well. Outputs are necessary but not necessarily sufficient to create the proper outcomes.
We achieve outputs by keeping our attention on process efficiency and staff productivity. To develop better outcomes, we must focus on the effect we have on our customers, our staff, our environment and the society we operate in. To understand the impact on the customers, we must understand their eco system. Crafting our vision must draw the balance on how our organizations eco-system interacts with the customers eco-system. The simplest way to achieve symbiosis in the two eco-systems is to run the enterprise on a strict code of ethics that is built into the vision of the organization. Proper ethics is the only objective way to ensure that the outputs our organizations produce is leading to better outcomes.
Technology can be an enabler by providing transparency and a shared information system that can help understand the impact organizations have on the customers eco system. Not surprisingly, transparent Governance has been proven to be great motivators for staff as well.
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