I had the pleasure of meeting Keith Ferrazzi earlier this year. Keith was talking to us at the SCSIM on becoming an agent of change. According to SCSIM, Keith Ferrazzi is one of the rare individuals to discover the essential formula for reaching the top – a powerful combination of marketing acumen and a remarkable ability to connect with others. Both Forbes and Inc. have designated him one of the world’s most “connected” individuals.
Hearing him today confirmed SCSIM’s assertion. Keith spoke of four mind-sets needed to become a successful change agent: Generosity (helping others unconditionally), Vulnerability (sharing weaknesses to help foster intimacy), Candor (being transparent and upfront), and Accountability (walking the talk on the promises made).
In a sense, Keith reflects uGovernIT’s philosophy. With respect to Generosity, the services architecture enables IT to deliver services that drive efficiency in the enterprise. Taking the initiative to provide these services builds credibility with the users. With respect to Vulnerability, uGovernIT provides a user mandated Governance process that essentially transfers IT ownership back to the users. With respect to Candor, uGovernIT provides complete transparency to all stake holders on how IT is performing using Key Performance Indicators (KPIs) derived from the user-IT transactions. Finally, with respect to Accountability, uGovernIT helps IT publish SLAs (Service Level Agreements) and how well IT is performing with respect to SLAs. uGovernIT also publishes all the raw facts so that users see IT as their partner and not as a black box.
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